FAQ
ACCOUNT
Do I need to create an account to purchase from FASHIONISTAKIDS STORE?
No. It is totally up to your preference. However, by creating an account with us, you are easily to keep track of your purchase history and also saves your time to keep filling in your address details for every order you place with us.
ORDERS
1. How do I place an order?
Simply add your items with preferred size and color to your shopping cart. Proceed to check out for payment once your desired items all selected.
2. I have a discount code, how can I use it for my order?
Key in the respective discount code under the “DISCOUNT” section in the CHECKOUT page.
3. Can I amend my order after carting out?
All orders are deemed confirmed and final upon checkout so it's always best to ensure that everything is checked and correct prior to placing your order!
However, we do understand that accidents may occur and if you'd like to change your order, you may contact our FS team via our Contact Us Page and we definitely will try our best to assist you. This should be done no later than 30 minutes from when the order has been placed.
4. Did not receive a confirmation Email/SMS after order is placed?
If you haven't received your Email/SMS and please check with your spam/junk mail. If it still hasn't been found, please feel free to contact us, we'll get back to you as soon as possible.
5. How to check my order details / history?
You will need to log in into your Fashionistakids Store account, your order ID with its status will be shown, then you are able to track all your order history through there.
6. How do I keep track on my order status if I don't have an account?
A confirmation Email/ SMS will be sent to customer once the order has been placed successfully, you may keep track on the order status from there as well.
7. When my order be mailed out (Ready Stock)?
After receiving your order, our team will takes 1 to 3 business days to prepare your order for dispatch. A shipping confirmation Email/ SMS with tracking number will be sent to customer once shipped.
8. When my order be mailed out (Express Preorder; Ready Stock + Express Preorder)?
A shipping confirmation Email/ SMS with tracking number will only be sent to customer once the shipment is ready to ship from our LOCAL warehouse. In the event of no stock or any unforeseen circumstances which causes delays, we will send an email/ WhatsApp to inform customer.
** Please note that business days do not included weekends and Public Holidays.
9. I have received my shipping confirmation Email/ SMS but the tracking number show error and record untraceable.
Parcel's status normally is traceable within 3-5 business days upon receiving our shipping confirmation Email/SMS as it's shipping out direct from overseas warehouse. Well, you may contact our team for clarification to ease your worry.
10. Parcel status show delivered but I have not received my parcel, what should I do?
Customer is responsible to keep track of own order's status. In the event of missing parcel or fail to receive from courier provider, kindly Contact us within 2 business days from the day of order's status shown received so that we can take immediate action on this issue.
11. I’ve received a defective or incorrect item / one of the item is missing.
Please contact us on received date of parcel so that we can take the necessary action. We will respond to your request within one business day.
12. Can I assign a courier company for delivery?
Sorry, we are unable to assign your order to your preferred courier company.
13. Do you provide urgent delivery?
We don't provide urgent delivery. No self-collect service. Kindly refer to the Estimated Delivery Timeframe before place your order with us. To avoid disappointment, we strongly suggest you to seek for our customer service's advice before placing order.
14. (Singapore customer) Will I be charged customs and import tax duty for my order?
If taxes or custom duties are incurred for your order, you will be responsible to cover the fees before delivery can proceed. It subjected to customs assessment and inspection in accordance with local regulations.
If customer refuse the delivery or if the parcel is unclaimed, the fees incurred (taxes, duties, returns fees) will be payable by customer before rearrangement for delivery is made. It is best to check with your local customs office for detail before placing an order.
PAYMENT
1. What are the payment methods accepted?
We accept the following payment methods:
- Credit Card Payment & Online Banking
2. What are the currencies accepted?
For SG customers, your credit card issuing bank will convert your country’s currency to Malaysian Ringgit (RM).
SHIPPING CHARGES & DELIVERY TIMEFRAME
Check this out >>
Estimated Delivery Timeframe
