Shipping and Delivery Timeframe

POSTAGE FEES

Shipping charges will be applied during checkout.

Free Delivery may be available during promotional periods.

Malaysia

  • West Malaysia: RM10 per order
  • East Malaysia: RM20 per order

Singapore

  • RM35 for orders below SGD150
    • Excludes customs duties and taxes. SG customers are responsible for any customs duties and taxes applied upon delivery.

ESTIMATED DELIVERY TIMEFRAME

Important Notes

  • Products, except for those in the Ready Stock Collection, are categorized as Express Preorders.
  • Express Preorders are shipped from our overseas warehouse via express air freight delivery service. This service is included at no extra cost to the customer.
  • Please Note: Express Preorders are not ready stock items. Delivery times are subject to courier services, peak seasons, inventory issues, and unforeseen circumstances. Urgent orders are not recommended. For specific inquiries, please contact customer service before placing an order.
  • All sales are final. Cancellations are not allowed for any reason, including late delivery caused by third parties. Plan ahead for festivals and peak seasons to avoid disappointment.

DELIVERY TIMEFRAME BY ORDER TYPE

If your order consists of Express Preorders ONLY:

  • West Malaysia & Singapore: 5-12 business days
  • East Malaysia: 9-15 business days

If your order consists of Ready Stock ONLY:

  • Ready Stock items are shipped from a local warehouse.
  • West Malaysia & Singapore: 3-5 business days
  • East Malaysia: 5-9 business days

If your order consists of Express Preorders + Ready Stock:

  • West Malaysia & Singapore: 5-12 business days
  • East Malaysia: 9-18 business days

Delivery times may vary due to sale periods and unforeseen circumstances (e.g., pandemic, customs delays, peak seasons, courier issues).