Returns and Refund Policy

Returns & Refund Policy

We want you to shop with confidence. If your purchase is not suitable, eligible items may be returned in accordance with the conditions below.

Return requests must be made and the return parcel shipped within 7 business days of receiving your order.

Eligible returns are issued as a store credit voucher only. We do not provide cash refunds for change-of-mind, sizing, or fit-related returns.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn and unwashed, with all original merchandise tags intact and in their original packaging.
  • Items must be returned in their original condition without stains, damage, odour, alterations or signs of wear.
  • Size exchanges are not provided. As sizing may vary between designs, customers are responsible for checking the measurements provided on the product page before purchasing.
  • If an item does not fit, you may submit an eligible return and place a new order for your preferred size.
  • Eligible returns will be refunded in the form of a store credit voucher, not cash.
  • Items that are defective, damaged or incorrectly shipped will be assessed by our team for an appropriate resolution.

Return Fees & Deductions

A RM10 processing fee per returned item applies to cover return handling, inspection and processing.

Return shipping costs are the responsibility of the customer:

  • West Malaysia: RM10
  • East Malaysia: RM15
  • Singapore: RM30

If the original order qualified for free shipping, the applicable original shipping cost may be deducted from the return credit when the remaining order value no longer meets the free-shipping requirement.

The final store credit amount will also take into account any discounts, promotional savings or other applicable deductions from the original purchase.

Non-Returnable Items

  • Clearance items discounted by more than 20%
  • Swimwear and undergarments
  • Items that do not meet the return conditions stated above

Store Credit Voucher

Approved returns will be issued as a non-transferable store credit voucher.

The voucher:

  • Is valid for 90 days from the date of issue
  • Cannot be exchanged for cash
  • Cannot be transferred to another customer
  • Cannot be used during promotional periods
  • Cannot be reinstated or extended after expiry

Customers are responsible for using their voucher within the validity period.

Orders placed using a return credit voucher are not eligible for subsequent returns.

Important Return Conditions

One Return Per Order:
Only one return request is permitted per order number.

Return Shipping:
Customers must prepay all return postage. Cash-on-delivery (COD) return parcels will not be accepted and may be returned to the sender.

Return Parcel Responsibility:
Customers remain responsible for the return parcel until it has been successfully delivered to us. Please retain your postage receipt and tracking information until we acknowledge receipt. Fashionistakids Store is not responsible for return parcels lost or damaged during transit.

Return Assessment:
All returned items will be inspected upon receipt. Items that do not meet the eligibility requirements may be rejected and returned to the customer.

Colour & Measurement Variations:
Slight colour differences may occur due to lighting, photography and individual screen settings. Product measurements may also vary by approximately 1–2 cm due to the manufacturing and measurement process. These reasonable variations are not considered defects.

Returned Goods:
Once an approved return has been inspected and processed, the returned item may be restocked or otherwise processed and cannot be retrieved by the customer.

Delivery Responsibility

A shipping confirmation email containing tracking information will be sent once an order has been dispatched.

Customers are responsible for monitoring the tracking status and ensuring that the recipient remains contactable for courier delivery arrangements.

Fashionistakids Store cannot be held responsible for unsuccessful delivery caused by incorrect or incomplete information provided by the customer or where the courier is unable to contact the recipient.

How to Make a Return

  1. Contact Us: Contact our team through Facebook Messenger or email and provide your order number.
  2. Wait for Return Confirmation: Please wait for confirmation from our team before sending your parcel. Do not send your return to the address printed on the original parcel, as our designated return address may be different. Walk-in returns are not available.
  3. Prepare Your Parcel: Include your order number and customer name inside the parcel so we can identify and process your return.
  4. Ship Within the Return Period: Your return parcel must be shipped within 7 business days of receiving your order.
  5. Send Us the Tracking Number: After shipping the parcel, send the tracking number to us through email or Facebook Messenger. Please retain all proof of postage until we confirm receipt of your return.

Return Processing

Once we receive your parcel, eligible returns will generally be processed within 5 working days.

After inspection, we will notify you by email of the outcome of your return request and, where approved, issue the applicable store credit voucher.

Policy Acknowledgement

By placing an order with Fashionistakids Store, customers acknowledge and agree to the terms of this Returns & Refund Policy.

Return eligibility remains subject to inspection and verification that the returned item complies with the conditions stated in this policy.

Policy & Consumer Rights

This policy applies to purchases made through Fashionistakids Store and is intended to operate in accordance with applicable Malaysian consumer protection requirements.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Fashionistakids Store may update this policy when necessary. The policy applicable to an order will be subject to the terms and applicable consumer rights governing that purchase.