FAQ

ACCOUNT

Do I need to create an account to shop with Fashionistakids Store?
No. Creating an account is optional. However, an account makes it easier to view your purchase history and saves you from entering your address details each time you place an order.

ORDERS

1. How do I place an order?
Select your preferred item, size and colour, then add it to your shopping cart. Once you have selected all your items, proceed to checkout to complete payment.

2. How do I use a discount code?
Enter your discount code in the Discount field at checkout before completing payment.

3. Can I amend my order after checkout?
Orders are considered confirmed and final once checkout is completed, so please review your order carefully before placing it. If you have made a mistake, please contact our team through our Contact Us page within 30 minutes of placing your order. We will do our best to assist, but changes cannot be guaranteed once order processing has begun.

4. I did not receive an order confirmation email or SMS. What should I do?
Please check your spam or junk folder first. If you still cannot locate the confirmation, please contact us and our team will assist you.

5. How can I check my order details or order history?
If you have a Fashionistakids Store account, log in to view your order ID, order status and purchase history.

6. How can I track my order status without an account?
An order confirmation email or SMS will be sent after your order has been placed successfully. You can refer to the information provided there for your order details and updates.

7. When will my Ready Stock order be dispatched?
Ready Stock orders generally require 1–3 business days for preparation before dispatch. Once shipped, a shipping confirmation email or SMS containing tracking information will be sent to you.

8. When will my order be shipped if it includes items requiring additional processing time?
A shipping confirmation email or SMS with tracking information will be sent once the shipment is ready to be dispatched from our local warehouse. If stock availability or unforeseen circumstances cause a delay, we will contact you by email or WhatsApp.

Business days exclude weekends and public holidays.

9. I received my shipping confirmation, but the tracking information is not yet available.
Tracking information may require time to update in the courier system after shipment processing. If you are concerned about your parcel status, please contact our team for assistance.

10. My tracking status shows “Delivered”, but I have not received my parcel. What should I do?
Please contact us within 2 business days from the date the tracking status shows delivered so that we can assist with the courier investigation as soon as possible. Customers are encouraged to monitor their parcel tracking after shipment.

11. I received a defective or incorrect item, or an item is missing. What should I do?
Please contact us on the date you receive your parcel so that we can take the necessary action. We will respond to your request within one business day.

12. Can I choose my preferred courier company?
Unfortunately, we are unable to assign orders to a customer’s preferred courier company.

13. Do you provide urgent delivery or self-collection?
We do not provide urgent delivery or self-collection. Please review our Shipping & Delivery Timeframe before placing your order. If you need an item by a specific date, we recommend contacting our customer service team for advice before ordering.

SINGAPORE ORDERS

Will I be charged customs duties or import tax for my order?
Orders shipped to Singapore may be subject to import tax or GST imposed by Singapore Customs, depending on customs assessment.

  • Import taxes and duties are government charges and are not collected by Fashionistakids Store.
  • If applicable, the receiver is responsible for payment before delivery can proceed.
  • Our appointed customs agent may contact the receiver directly for payment.

If a delivery is refused or unclaimed, all related fees, including taxes, duties, return or handling fees, must be borne by the customer. Failure to complete required payment on time may result in delivery delays or disposal by customs, which is beyond our control.

We recommend checking the latest Singapore Customs requirements before placing an order.

PAYMENT

1. What payment methods do you accept?
We accept credit card payments and online banking.

2. What currency will I be charged in?
For Singapore customers, your card-issuing bank will convert your local currency to Malaysian Ringgit (RM), subject to your bank’s applicable exchange rate and terms.

SHIPPING & DELIVERY

For current estimated delivery timeframes and shipping information, please refer to our Shipping & Delivery Timeframe.